Consultant at Sberbank: employee reviews, education and job requirements

The beginning of a career is an issue that is relevant for many young professionals. According to the reviews of employees, both yesterday’s university graduates and representatives of the older generation who have experience in the relevant or any other field can apply for a consultant position in Sberbank. According to official figures, 260 thousand specialists work in Sberbank. This is a huge number of people who perform different tasks. Sberbank Consultant is one of the most popular vacancies. We will tell you more about it in the article.

Description

If you have ever visited the office of Sberbank, most likely you already understand who these consultants are. Typically, these employees are the first to meet potential customers.

Despite the fact that almost every office of Sberbank has self-service devices that can do without outside help, not everyone knows how to use this technique.

It is on the shoulders of the consultants of Sberbank that the responsibilities lie in helping clients to accurately perform financial transactions. To do this, the employee must know perfectly how to use payment devices. It is important to be polite and keep goodwill.

Relevance

Sberbank is, perhaps, a company known to all Russian citizens. Many use its services, but not all customers are able to carry out the necessary financial transactions using self-service devices. This explains the demand for such specialists as consultants in Sberbank, the reviews of employees confirm this.

If you believe the statistical information from the labor market, there are times when the company has opened more than 1,000 vacancies in different cities for the above position.

Features

Work as a consultant in Sberbank, according to employees, is a difficult and intense activity, which requires both physical and moral efforts.

The peculiarity of the work of the personnel occupying the aforementioned vacancy is the need to carry out the entire shift on their feet and communicate with customers, while maintaining a friendly attitude and remaining polite even with conflicting visitors.

That is why, according to employees, working in Sberbank as a consultant is not easy. One reason for this is a large flow of customers. A financial institution is visited for different purposes - someone needs to pay receipts and fines, someone needs to receive cash and perform other financial transactions using self-service devices. All this leads to a queue. Some especially impatient clients begin to get nervous and make their own complaints to someone who is closer, that is, to a consultant.

That is why this work requires a specialist to be stress-resistant and not to accept all claims on their own account. Only in this case can you work for a long time on this vacancy.

Employee Reviews

The opinion of the staff is not unanimous, someone finds advantages in their work, and someone focuses exclusively on shortcomings. A similar situation is observed in such a large corporation as Sberbank. Feedback from consultants can be found both positive and negative.

First, we will discuss the advantages that the above vacancy provides.

Among the advantages of working as a consultant at Sberbank, employee reviews noted stability. Working in this company, staff can count on timely payment of salaries. In addition, formal employment provides some benefits. For example, the ability to make contributions to the funded part of the pension and receive sick pay. With a gray salary, such conditions are absent.

Work in this financial organization on this vacancy is attractive for potential applicants in that you can get a job without even having the relevant experience. However, at first glance, simple labor results in rather difficult working conditions.

For this reason, there are negative reviews about working as a consultant at Sberbank. Employees complain that they have to spend their entire day on their feet. It is physically difficult, so the performance of duties exhausts towards the end of the shift. The flow of customers is quite large, especially in such large cities as St. Petersburg. Sberbank consultant, employee reviews confirm this, must be in time to serve everyone. It’s not easy to cope with the load, so jobs are usually occupied by young people. In the future, they go up the career ladder or quit in search of a more relaxed job.

In addition, there is another reason for the negative feedback about working as a consultant at Sberbank. It is quite simple and commonplace. As with any other vacancy involving work with people, a consultant at Sberbank, the reviews confirm this, it requires remarkable resistance to stress. Clients are very different, for example, some do not know how to politely communicate, starting to be rude and swear in any conflict situation.

Low salary completes the list of negative reviews about working as a consultant in Sberbank in Moscow and other cities. As a rule, it does not correspond to the level of expectations of those who get a job in the banking sector. After all, there is an opinion that financial institutions have high salaries. However, you need to understand that the vacancy of a consultant in Sberbank, according to employees, is the lowest level. That is why the employer offers the appropriate payment. This work should be treated as the first step in your career ladder and the opportunity to gain experience in the relevant field. Further career growth will allow us to take a more attractive position and, accordingly, rely on higher wages of our own labor.

According to employees, a consultant at Sberbank is a great option for starting a career. This is an opportunity for those who want to work in the banking sector, but do not have enough experience for this.

Job interview

This is the very first stage that is ahead of those who plan to take the vacancy of a consultant at Sberbank. For future employees, this is a decisive procedure on which it depends on whether they can start their career paths in a large financial organization or have to hiccup further, turning over relevant job advertisements.

So, even before the interview for the consultant of Sberbank, the reviews confirm this, a telephone conversation is being held with a potential candidate. It is important to be active and find out where and at what time you should come. Do not be too intrusive, but try to find out as much details as possible about the upcoming work. It is possible that it will not suit you.

Due to the large number of applicants, potential candidates are often expected to have a rather stringent selection, including verification by the security service.

First, the personnel officer responsible for the selection of personnel gets acquainted with the resume. The following is a telephone interview, as mentioned above. This approach allows you not to waste time either the applicant or the employer, if it turns out that they are not suitable for each other for any reason.

If you managed to pass the preliminary selection, get ready for a further face-to-face interview. It can be carried out by the personnel manager or the head of the department in which you plan to work in the future.

The feedback from Sberbank’s consultants says that at the first stage, this organization conducts a group interview. Be prepared for this turn of events. Typically, candidates are tested and asked various questions.

Those candidates who have passed this part of the selection are awaiting the final stage - an interview with the head of the branch or bank. It is this specialist who makes the decision as to whether the candidate is suitable for the requested vacancy.

It is curious that by the time of the interview a positive decision on hiring a consultant at Sberbank had already been made. Such a meeting is rather a formality that allows the manager to make sure that the potential candidate really meets the previously stated characteristics.

After an interview, a novice consultant should be ready for a long and rather difficult training, during which it will be possible to master useful skills, learn how to communicate with clients, etc. It is worth saying that this work is not so simple. That's why you need to weigh everything before applying for the position of a consultant to Sberbank. Employee reviews in Moscow and other cities confirm this.

Job Requirements

So, what criteria should a potential employee meet?

• The ability to use a PC, as well as a suite of office programs. Bank employees often have to use a computer in their work. That is why it is so important to be able to use it correctly. Quality and speed of service depend on this. And, ultimately, the reputation of the bank.
• Sociability. A significant part of the consultant's work is communication with the client. That is why it is so important not only to understand banking products and offers, but also to be able to establish contact with each visitor, even if he is not in the best location.
• Stress resistance. Like any vacancy involving a large number of contacts, work as a consultant at Sberbank, and employee reviews confirm this, often becoming an additional source of nervous tension. That is why a potential employee should be resistant to stress, should be able not to take everything at his own expense and maintain a working attitude even in conflict situations.
• High efficiency. Those who worked as a consultant at Sberbank leave very different reviews. For example, some employees complain about long shifts, during which there are practically no breaks and constantly have to be on their feet. Especially with a large flow of customers. It exhausts physically as well as emotionally. A potential employee should be energetic and not be afraid of large amounts of work.
• Friendly attitude. Customers feel great about how they feel about them. If people annoy you and you don’t have the patience to answer the same question dozens of times a day, it’s best to look for an alternative job. Such jobseekers will not work as a consultant at Sberbank. Employee reviews in Moscow confirm that no one wants to run into an annoyed and ever-dissatisfied employee. On the contrary, potential customers are more likely to trust those who are friendly towards them.

If a potential applicant has the qualities listed above, his chances of having an interview successfully increase significantly.

Education

What are the requirements for candidates applying for a consultant position?

Education should be at least secondary vocational. However, those who have a diploma confirming the availability of higher education receive a higher priority. You can also get jobs for candidates with incomplete higher education.

If you pay attention to the training profile, then for work in the bank, candidates with specialization in economics and finance are mainly considered.

In addition to formal education, practical skills related to sales or consulting clients may be useful.

Duties

• The main task of the employee who holds the position of consultant in Sberbank, the reviews of employees in Moscow confirm this, is the sale of banking services. For example, a specific plan for the number of open deposits can be set. The consultant's task is to actively attract customers to this service. The plans established by management must be implemented, or better yet, carried out in excess of the norm.
• Advising clients on the operation of self-service devices. Currently, such devices have wide functionality, allowing customers to make a huge range of financial services, from paying fines to opening deposits. However, not all potential visitors are able to use such functions. That is why the task of the consultant is to patiently explain everything and, if necessary, help the client in carrying out the financial transaction.
• Meeting customers, greeting and finding out the purpose of the visit. In the future, the consultant should refer the client to the right specialist, allowing him not to waste time finding out the necessary information.

The salary

For beginners, who first get a job at Sberbank as a consultant, a low salary is provided. This is an average of 18-19 thousand rubles.

However, in addition to the salary, consultants at Sberbank are paid a bonus if the employee fulfilled the plan. To receive a bonus of 100% of the salary, you need to fulfill the plan by 200%, that is, the actually established plan must even be exceeded. Such an outcome of events is possible only with the competent work of the manager and the successful location of the office.

The most attractive conditions await those consultants who are employed in the metropolitan area. On average, at this position, Sberbank pays employees from 21 to 55 thousand rubles. However, the average figures are between 31 and 36 thousand rubles.

It is worth noting that such offers in the capital are not considered attractive.

What is the situation with the salaries of Sberbank consultants in the regions?

Management also discourages junior employees from high salaries. On average, they manage to earn from 21 to 24 thousand rubles.

Conditions

In exchange for fairly high requirements for candidates, Sberbank is ready to provide attractive working conditions:

• Official employment in accordance with the Labor Code of the Russian Federation. This means that the consultant will receive a completely white salary, with which the employer will transfer funds to the Pension Fund, the Social Insurance Fund and pay income tax for the employee.
• Stable payouts. As a rule, the income of consultants at Sberbank consists of a salary and a bonus part, which are paid on different days. This is very convenient, as it allows you to plan your own budget, being confident in the receipt of salaries on a certain date.
• Convenient place of work. Thousands of Sberbank offices are opened in the Russian Federation, so potential employees have the opportunity to choose the most conveniently located office. For example, it can be located near the place of residence or it is convenient to get to it.
• Profitable offer. For its employees, Sberbank usually offers lower interest rates on loans. This is especially beneficial for those who plan to make large purchases with borrowed funds. Favorable conditions will reduce the amount of overpayment and pay off debt faster. In addition, the process of obtaining a loan for bank employees is somewhat simpler than for ordinary customers.
• Active corporate life. Holidays, sporting events, etc. are arranged for employees. Joint recreation allows to unite the team and increase its productivity.

Career prospects

Sberbank is loyal to young employees, allowing them to replenish the ranks of experienced employees. However, you have to start from the bottom - with the post of consultant. Such work becomes a kind of test for strength. Not everyone maintains such a pace, many leave themselves. However, those who remain have impressive chances to build their own careers at Sberbank.

Of course, it is far from easy to survive the first stage. After all, the work of a consultant is exhausting physically and emotionally. All day you have to spend on your feet, while maintaining a friendly attitude and not break down on customers, even if you hear the same question about a hundredth time a day. However, the idea of ​​career promotion for some specialists becomes an incentive, and they do not leave their own work, but continue to pave the career path with their own efforts.

So, the consultant in Sberbank has several options for the further development of events. In the future, you can even become the head of the office or the regional manager.

Having worked for some time as a consultant, an employee of Sberbank can take the position of a specialist who serves private individuals. You will have to work in the operations department, fulfilling the duties associated with receiving and issuing cash, conducting various transactions, servicing cards, etc.

The next step is a leading specialist or senior cashier. In essence, the responsibilities remain the same. However, some new features are added. In particular, financial transactions with foreign currency, payment of compensations and execution of letters of attorney.

The top of a career within the same office is the position of deputy and manager. However, you need to understand that they involve a lot of responsibility.

Now you know a lot about the work of consultants at Sberbank. These people withstand considerable physical as well as moral burdens in exchange for a low salary. However, the prospect of career growth, as well as formal employment, remains attractive.