Video: Administrative Assistant Duties And Responsibilities 2024, May
Under the post of administrator means a qualified specialist who has the authority to manage a particular area in the company. An employee in this field is the manager, responsible organizer, with the ability to manage and administer processes.
This employee analyzes the work of the general mechanism, identifies failures in his work and eliminates them, in order to improve the company's performance. Previously, this profession concerned exclusively the sphere of human resource management and the activities of company departments. Now administrator job descriptions can include database management and information systems.
What are the administrators
There are human resources management administrators and business workers. The former control the quality and timeliness of subordinates' performance of the tasks assigned to them. It can be sellers, waiters, bartenders and more.
The administrator must ensure that these employees carry out their work in accordance with the standards and charter of the company. The latter manage the staff of merchandisers, enter into contracts on behalf of the company, receive and transfer goods, and the like. More detailed information on this subject contains the job description of the administrator.
Provisions
The employee who has received the post of administrator is a specialist. At the time of his absence, the rights and obligations of the employee are transferred to another employee appointed by the management to replace him. Only the CEO can decide on hiring or firing an administrator. To get this job, the applicant must have a diploma of secondary specialized education.
In addition, employers often require applicants to have experience in a similar field of one year or more. Basically, the immediate superior of the administrator is the manager. The job description of the administrator suggests that in his activity he should be guided by the charter of the company, legislative acts, orders and orders of superiors. He must also take into account the governing acts, and, in fact, the instruction itself.
Knowledge
Entering work, the employee must have certain knowledge, including that he should familiarize himself with decisions, orders, orders and other regulatory materials related to his field of activity. In addition, he must learn the rules and methods of organizing the work of staff.
The employee must know the organizational and staff structure, meaning what his subordinates have responsibilities, powers and working conditions. In order to correctly and efficiently fulfill the duties of an administrator, an employee must study the types of services that the company provides, where he is employed, know how to draw up accounting documents, use business communication and etiquette in practice. Also, the employee needs to have knowledge in the field of law and marketing.
Functions
Upon admission to work, an employee is assigned certain functions. He is engaged in the prevention and elimination of conflicts, accepts complaints and comments from customers regarding poor-quality service in the institution where he is employed. In addition, the duties of the administrator include advising visitors on issues related to the provision of services and the sale of goods, as well as bonus programs and promotions. It should establish the work of personnel, increasing the efficiency of service, as well as creating comfortable conditions for visitors and employees. The employee controls the order, cleanliness in visits and the work of the cleaners.
Duties
The main functions of the administrator include informing staff about the arrival of customers, fixing the data of visitors to the customer base, reporting to management regarding problems and conflicts. In addition, the administrator is obliged to monitor compliance by employees with discipline, and other clauses of the organization’s charter.
He must carry out all the instructions of his boss, monitor the safety of goods and other material values, standards for decorating halls, placement, condition and replacement of promotional items. It is also this employee who ensures that all personnel comply with orders from their superiors.
Other functions
The job description of the administrator suggests that he should be engaged in the preparation of material and technical support before negotiations with future customers and partners of the company. The employee keeps records and records this documented. In addition, he conducts telephone calls, handles the treatment of customers, contractors of other organizations and employees of state bodies.
Rights
The labor protection instruction for the administrator assumes that the employee has certain rights, including making independent decisions if they do not go beyond his competence. Also, this specialist has the right to represent the interests of the company, cease to fulfill his functions, if there is a dangerous situation that threatens his health and life, sign the documentation that falls within his competence.
The employee has the right to notify the management of the identified problems in the organization’s work and propose ways to solve them, as well as make suggestions for improving the efficiency of its activities and the work of the whole company. He has the right to cooperate with other departments of the institution to solve the tasks assigned to him, request information and documents, and also require the management to create normal working conditions.
A responsibility
The employee is responsible for the improper performance of his duties, as well as for violation of the rules of the fire safety instructions for the administrator. He can be held accountable if he has provided false information to his management or clients of the organization. He is responsible for the quality of the reporting documents, for violation of etiquette in communication with visitors and for the consequences of independently made decisions.
He can be held accountable if he improperly disposed of personal data of clients, disclosed confidential information and disclosed trade secrets. He is responsible for causing material damage to the company where he is employed, to the state, counterparties or company employees. In addition, the employee is responsible for violation of the rules and articles of association of the company.
Admin Requirements
When the profession was just introduced into the business sector of the country, the requirements for employees were not very serious, even just having a secondary education was enough. Work experience was also of little interest to employers. Now the conditions have tightened, and companies require applicants not only to have a higher education in economics or management, but also knowledge of foreign languages, the ability to use a personal computer and keep business documents.
As for personal qualities, the job will be given to a person with a competently delivered speech, having a pleasant appearance. Sociability, ability to conduct telephone conversations and resolve conflict situations is very important.
Conclusion
A typical administrator instruction contains the basic information necessary for an employee to understand his place in the company. Its points may vary depending on the organization, its scale and management needs. Without the approval of this document, the employee does not have the right to begin his duties. To obtain a position, the applicant must meet the requirements of the company, have certain knowledge and personal qualities necessary for the high-quality performance of the functions assigned to him and the tasks assigned to the employee.
