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In European countries, it has long been used to the fact that the concierge is the face of a house or hotel. A lot depends on how professionally he fulfills his duties. For example, can his guests feel comfortable. Therefore, the requirements for this category of employees are very high. And who does not take on this position. As for Russia, here, alas, the profession of concierge is not so prestigious. Nevertheless, many still strive to get this place. And so let's talk about the responsibilities of a concierge. Where are these specialists in demand? And how much are they paying today?
History of the profession
Looking back, it should be noted that the concierge is a very ancient profession. So, the first such workers, called cumcerge, appeared in Europe at the end of the XII century. In those days, the so-called servants who watched the candles in the castle. Naturally, over the years, the list of their duties has greatly increased, but they still did not reach the modern concierges. Their field of activity was somewhat different.
But the profession of concierge as such appeared only at the beginning of the 20th century. For the first time, the owners of the Grand hotel chain included it in their service. Then the services of these employees came to the liking of the guests. And soon they began to appear in other hotels. And in 1952, the first International Congress of Concierges was held, at which generally accepted rules of conduct for these employees were established.
Concierge features in hotels
The hotel concierge is primarily a person responsible for the comfort of guests. Especially those that stay in hotel rooms for a long time or are regular customers. In this case, the concierge must remember their faces and do everything possible to satisfy their needs. For example, a good employee knows everything about the tastes of his customers: starting with a variety of tea, ending with your favorite performer.
In addition, the concierge is the link between guests and staff. It is through him that people call, for example, a locksmith or a waiter into their room. At the same time, the concierge himself must ensure that his wards do their job well.
Concierge in an apartment building
It should be noted that the job description of the concierge working in a multi-storey building is very different from that to which hotel servants are accustomed. So, this subspecies of workers is engaged not only in internal, but also external concerns. In particular, they are responsible for most of the work related to cleaning, repairing and landscaping of the territory adjacent to the house.
Nevertheless, the main task of the concierge is to maintain order inside the building itself. He makes sure that no one violates the peace of the residents of the house, and even more so does not misbehave. The concierge is also responsible for cleanliness in the stairwell, on the landing and in the elevator. In addition, this employee often has his own set of keys in case the owner loses his own.
Concierge Responsibility Examples
In order to feel this profession, we give a small list of those duties that may contain the job description of the concierge. So, this employee needs:
- Know in the face of all the guests.
- Talk only in a polite tone.
- Promptly transmit to its customers all the necessary information.
- Competently keep records of visitors, as well as record all their guests there.
- Timely notify residents of possible interruptions in water, electricity or heating.
- If necessary, monitor the quality of repair, cleaning or disposal work.
- In case of emergency, report them to the appropriate services in a timely manner.
- Listen to all complaints and recommendations from guests or residents.
How to become a concierge?
So, anyone who has received a full secondary education can get this position. As for professional skills, they are taught concierge at introductory courses or directly during work. However, if we talk about large hotels, then everything is much more complicated. First, preference is given to those applicants who have a pleasant appearance and a well-suspended language. Secondly, only those who have excellent memory or are able to competently record customers can become concierges. Thirdly, not a single decent hotel will hire a staff member with a dubious past or criminal record.
Advantages and disadvantages of the profession. Salary
If we talk about the positive aspects, then it should be noted the high demand on the labor market. This is especially true for large cities, because in megacities the hotel business is well developed and new high-rise buildings are constantly being built. Among the minuses, the main is the complete lack of career growth. That is, choosing this path for himself, a person completely deprives himself of the opportunity to achieve a higher position. An exception are those cases when it comes to temporary part-time jobs.
As for remuneration, she also wishes for the best. On average, a concierge working in a multi-storey building receives 15-20 thousand rubles a month. But the employees of elite complexes and hotels can count on more favorable conditions. Their wages vary in the range of 35-45 thousand rubles.
