The Moscow taxi service appeared in the Russian capital in the fall of 1907. Since then, this service sector has been growing and improving along with the city. For more than a century of history, a unique experience in passenger service has been collected. The best reviews about Mostaxi are the reviews of employees who happened to become part of the capital's legend.
Where does Mostaxi begin?
Taxi … Moscow begins with him, is a legendary attribute of the capital. Sung in feature films and songs, a yellow car with black checkers and a friendly silent driver greets guests of the capital at the airport, at railway and bus stations, streets and squares of the metropolis.
Everyone who comes to the capital, in one way or another, encounters the city service "Mostaxi". Moscow, reviews of which begin to take shape with impressions of the services of carriers, is getting better every year. The main taxi service is trying to keep the “brand” and keep up with the high modern requirements, remaining the best city service.
Meet by clothes
The time when the ancient "Zhiguli" was rushing through the city with drivers who did not know the capital's streets had long and irrevocably become a thing of the past. In order to gain the right to transport citizens and visitors, taxi services must meet many demanding criteria.
The city has more than 40 services providing comfortable transportation services to the population. Among them there are economical options, and expensive services on prestigious cars, and middle peasants.
Among the many companies, the flagships of the industry stand out for the presence in the fleet of fresh and modern cars with good technical condition. There are also carriers on the market who can offer the client a rare or exclusive car. Despite the large flow of passengers, there is a serious competition for taxi customers.
Mostaxi, whose taxi reviews are extremely positive, is the undisputed leader setting a high level of customer service requirements. This is also due to the fact that all the shares of Mostaxi OJSC are owned by the city municipality.
What conquers its customers Mostaxi
The feedback of employees working on comfortable Ford and Mercedes automobiles makes it possible to impartially judge the high quality of the service of this service. The fleet of cars of the "comfort" and "business" class allows you to keep the level of service at an unattainable height for many.
However, comfortable driving around the city in an air-conditioned car with a personal Wi-Fi access point does not guarantee success. Business class car drivers use a move like opening doors to passengers. It is also possible to meet at the landing site with a sign. This emphasizes the importance of the latter and thereby increases the number of regular taxi customers.
Mostaxi can also offer a child seat. And if you do not have modern gadgets with you, then during the trip the driver can issue a tablet, which is located in the car especially for passengers. To transport animals, you need to make a warning when ordering, and for an additional fee you will be provided with this service.
For foreign guests it is possible to order a car with a driver - translator. The range of services provided by the carrier is simply huge. That is why this service is the most progressive and dynamically developing company among taxi services in the capital.
New technologies
In addition to the service enveloping with care and participation, the taxi service has developed special software for passengers on the Android and iOS operating system platforms.
The application makes it possible to order a car, track the route, find out the fare. It is possible to pay for trips with electronic vouchers. In addition, you can pay for the fare by bank transfer using a credit card.
Those who do not have gadgets on these operating systems can order a taxi online on the company's website.
Today, more than 50 thousand customers constantly use the application to order a car.
Dispatching service
If the order is made by phone, then the client himself can verify the professional approach of the service employees to work. A pleasant female voice, distinct correct speech, concreteness and clarity, understanding of the client’s desires turn the caller once into a regular customer of a taxi. Mostaxi, in addition to a modern fleet of vehicles, is also a friendly and close-knit team that knows how to work with clients so that the latter have the desire to call the car of this particular service next time.
Drivers
By the person who arrived by order, you can immediately understand his attitude to work. If he is unshaven, has a sleepy appearance, bad breath and is sloppy dressed - most likely, he does not consider it necessary to change his habits while working in a taxi service.
And he is probably not an employee of Mostaxi. Feedback from drivers about their service, colleagues and management suggests that all employees of a large team really appreciate and respect the place where they were lucky to work.
Exceptions to the Rules
Of course, the employees are all different, there are also not very polite people who know little of the city road network. Sometimes there are individuals who are completely unable to politely communicate with the clientele. Such personalities, no, no, and yes, they come up in various wonderful companies to spoil the image. These individuals met in the best taxi fleet of the capital. Having shown themselves on the negative side, such employees lose their place. Most of those who came to the service understand what work at Mostaxi is. Testimonials from experienced drivers indicate that work in this company is very important for them, and all current employees appreciate it.
Corporate ethics
The rules of conduct for the staff serving the client are simple and familiar to everyone. A person should look nice, have competent speech, be attentive and polite to the client. The customer is the end result of the entire service. The negative experience gained by the passenger leads to the fact that the latter simply will no longer use the services of the company. So the competitor will have more opportunities.
Many will say - nonsense, one or two clients do not solve anything. But employees and service management do not think so. If you turn a blind eye to cases of poor quality of the services provided, this leads to the fact that the number of such situations at the firm level will grow rapidly. Management carefully monitors the situation. This is confirmed by negative reviews about working at Mostaxi. Their single impregnations against the background of positive characteristics testifies to tight control by the management of the business situation at the enterprise.
Forge frames
To become an employee of the company, you must first go through a difficult interview. The applicant must have high professional qualities, know urban highways and freely navigate the city. Another important quality that must be present in the candidate is that he should be balanced and non-aggressive in terms of character and at the same time be able to solve conflict situations. Of course, knowledge of the Russian language and correct speech are also one of the selection criteria.
Those who are lucky enough to successfully pass an interview, and the competition for one place is 10 applicants, are sent for special days for special training.
The training center pays special attention to road safety, the technical structure of the car, standards of conduct with customers. All taxi drivers simply have to be good psychologists. This helps to avoid acute conflicts in work and to mitigate a growing aggravation in advance. This skill is the main job at Mostaxi. The feedback from drivers tells about cases when a client called the dispatch service the next day and apologized for his behavior. Such cases only confirm the high professionalism of the company employees.
For employees, constantly conducted training sessions on driving, aimed at avoiding unpleasant situations on the roads, which increases the skill and skills of drivers. Reviews about the work at Mostaxi, which drivers share, confirm leadership positions not only in the services market. Every second taxi driver in the city would like to become one of the permanent employees of this company. And the reviews about the work of Mostaxi's existing employees who talk about decent pay, the quality work of technicians serving the taxi fleet, and team relationships only confirm such statistics.
Green map
Company management is not only thinking about profitability. She worries about the ecological state of the environment in her hometown. Despite this, the company was forced to refuse to purchase Renault electric vehicles, although it had previously announced its interest.
The negative decision on this project was caused by several reasons:
- Lack of refueling infrastructure for electric vehicles in the city.
- The high cost of the car, which exceeds 1 million rubles.
- Low mileage without recharging.
- The small size does not allow the use of a car in the premium class.
The transfer of the company's transport to gas fuel is the solution to the environmental challenges posed by Mostaxi. The feedback of employees with experience working on vehicles with gas equipment indicates a whole range of advantages of this solution. Here are the main ones:
- Saving fuel costs will be from 40 to 60%.
- Engine life increases to 20%.
- Reducing the emission of harmful substances into the atmosphere by several times.
At the moment, company analysts are studying the proposals of Korean manufacturers Kia and Hyundai, which produce cars designed for gas fuel. In addition, the feasibility of re-equipping an existing fleet is being studied.
Company prospects
For a short period of time, the company was able not only to gain a niche in urban transportation, but also to become a real metropolitan taxi service, setting a high level of service among all Moscow carriers. The company was able to win respect not only among passengers. In the labor market, company vacancies are of great interest. The personnel department is constantly attacked by those who want to get a job at Mostaxi.
Employee reviews talk about the continuous improvement of the approach to work, expanding the list of related services. Marketing efforts to conquer this segment of transportation allow the company to continue to grow, increasing its market share. Expansion is not the main goal for the enterprise. The most important is the provision of world-class services available to residents of the capital. And the company is confidently moving towards its goal.
The main characteristic of the service and its employees is given by the Moscow customer, who, if necessary, again dials the number of Mostaksi.
