Video: 911 Dispatcher - A Day in the Life 2024, July
Dispatcher is a fairly extensive profession with many derivatives. For example, there are taxi service operators, air traffic controllers, cargo transportation specialists. There are even dispatchers working at home. And although these specialists have much in common in their work, the differences that still exist make each sphere unique in its own way.
Therefore, to understand how relevant the profession of a dispatcher is, which of the areas are most in demand in the modern world, we will analyze them separately.
What is a dispatcher?
A dispatcher is the link between the organization that provides certain services and the client. He does this remotely, thanks to a telephone or Internet connection. Also, the duties of the dispatcher are to optimize the workflow: selecting the appropriate transport, calculating the route, searching for the necessary information and monitoring events.
In general, the dispatcher is a universal employee who works equally well with both clients and the staff of the company itself.
Basic requirements for the dispatcher
First of all, a good specialist should have excellent diction, because without it it will be quite difficult to communicate with clients. Therefore, it is precisely on it that the employer first of all draws attention when hiring.
The next in order skill is sociability. It is not enough to have good rhetoric; you still need to be able to choose the right words. Indeed, in the work of the dispatcher, conflict situations often arise that need to be resolved exclusively by peaceful means. Moreover, without such quality it is very difficult to find a common language with the staff, to give advice and directions.
Knowledge of the PC is also important, because in the modern world, most operations go through it. Otherwise, the requirements for the dispatcher may vary from a specific direction. Therefore, we consider the most popular qualities of a dispatcher.
Taxi dispatcher
A taxi operator is one of the most common specialists in this field, because in almost any, even a small city, there is a similar organization. The requirements for dispatchers here are small: diction, sociability and knowledge of the city. As for education, any technical or higher is suitable.
Women with a beautiful and gentle voice have a particular advantage, because according to psychology, it is easier to lure and, more importantly, keep the client. As for the rest, no rigorous selection is carried out here, and basic professional skills can be obtained in the process of work.
Freight Manager
As for the operator working with cargo transportation, here everything is much more complicated. Indeed, in addition to the standard set, additional responsibilities related to the organization of transport are added.
The cargo dispatcher must not only accept orders, but also skillfully select the right vehicle that can accommodate the necessary cargo. Calculate the shortest route in order to save on fuel, but do not forget about those sections of the city where the entry of freight vehicles is strictly prohibited.
In some organizations, the duties of such a specialist also include searching for new customers, and for this it is not enough just to leave the dispatcher number on the network. You need to constantly look for new ads, call various companies and communicate with regular customers.
Air traffic controller
To become an air traffic controller, you need to get a specialized higher education, because unlike other areas, the risk level is much higher. In aviation, the dispatcher is the eyes and ears of the pilot, and how well the entire flight will go depends on what decisions this specialist makes.
But increased requirements are paid properly. And besides, air traffic controllers retire much earlier than their colleagues.
Freelance Manager
A dispatcher at home (a freelance operator) is a relatively young specialist in our country, but it is worth noting that this area of activity is rapidly gaining momentum. The bottom line is that a person does not need to go to the office to work, it is enough to have a telephone and Internet access at hand. Most often, such specialists are recruited to various online stores, large companies with an extensive network of deliveries, fast foods, restaurants and so on.
Such a business is beneficial both for the employer and for the specialist himself. So, the former does not need to pay for office rent, and the latter may be a working day at one’s own discretion, moreover, in a place convenient for him. The main thing is to check the reliability of your employer, because in case of fraud it will be difficult to find it, relying only on the site link or mobile number.
