Video: Bartender Duties & Responsibilities 2024, July
The concept of "bartender" came to our vocabulary not so long ago and has American roots. If this concept is divided into parts, it turns out that this is a "man at the bar." That is, the one who is behind the bar and is responsible for alcoholic beverages.
Who is a bartender?
The first time they spoke about this profession in the United States of America. At a time when trade began to grow in shops, in order to increase sales, the owners introduced the function of selling and bottling alcohol on the spot. Later, these two zones were divided, and the store began to exist separately, and the bar itself. The duties of the bartender include customer service. In order to attract more visitors to their institution, real professionals organize real freestyle shows, surprising customers. This work usually takes place in the evening and at night, among loud music and drunken surroundings.
Personal qualities of a bartender
In order to become a bartender, a person must possess such personal qualities as a good eye, attentiveness and excellent memory. After all, you need to remember which of the visitors ordered a cocktail. Since this work is an eternal relationship with tipsy people, a sense of humor is also welcome. Business communication skills or just the ability to avoid conflict situations will be useful. And also a person in this profession should be in excellent physical shape and not be prone to alcoholism.
The bartender should be friendly and sociable, be able to maintain a conversation. Often people come to such institutions with problems that they would like to forget about with alcohol. Supporting a person in difficult times can be a guarantee that he will become a regular visitor.
What should a bartender do?
The duties of the bartender include the following: he must learn commodity science, know his entire assortment of alcoholic beverages, as well as the correct conditions for their storage. In addition, you need to understand the rules of preparation and dispensing cocktails.
The bartender's responsibilities include the following skills:
- He should make excellent use of the equipment that he is provided with for work.
- You must be able to prepare drinks according to previously created recipes.
- Be sure to quickly and efficiently calculate the proportions of alcoholic beverages.
Bartender's job description
When applying for a job, each new employee is provided with an instruction to study, which clearly indicates the job responsibilities of the bartender and other employees of the pub. This document also indicates the work schedule, salary conditions and much more. Based on this document, we can say that the official duties of the bartender are as follows:
- take orders and consult on drinks;
- Serve visitors without leaving the bar, treating them to drinks, as well as ready-to-eat meals;
- prepare alcoholic and non-alcoholic drinks;
- make a calculation;
- keep clean and tidy the bar counter and display case with drinks;
- monitor the quality of musical equipment.
Where can I get a job as a bartender?
You can work as a bartender in various institutions, which include service bars, ordinary cafes, grill bars, clubs, restaurants.
The duties of a bartender in a cafe and a bartender waiter do not differ much in their functional richness. These two specialties involve almost the same working conditions. The duties of a bartender waiter are to accept an order from a client. In case of any difficulties, the employee must offer the visitor a meal or drink at his discretion. The duties of the bartender waiter are also in the preparation of the order, its execution, as well as the delivery of its finished dishes to the client. The working surface must always be clean and tidy. The bartender’s duties in the cafe also include settlement operations with the guests of the establishment.
Work of the bartender in a restaurant
The obligations of the restaurant bartender are to prepare the bar for receiving visitors, to store the necessary dishes, to provide customers with the necessary alcoholic and non-alcoholic drinks. The bartender of the restaurant should welcome guests according to certain rules and regulations that are adopted in this institution.
The duties of the bartender-cashier
The bartender-teller is in full possession of the director of the bar and follows all his instructions. The employee can also follow the instructions of the chef, but only if they do not contradict the instructions of the management. In addition to the above, the duties of the bartender-cashier are supplemented with various technical aspects. An employee needs to arrive at work before opening an institution in order to put himself and his workplace in order. It is strictly forbidden to leave your place unattended by waiters. The bar employee must be present during the reception of drinks and other products, and place orders for products at the end of the working day. When conducting an inventory, the bartender must be present in person. He should also fix equipment malfunctions and the fact of the presence of broken dishes. He must always and in time check the certificates for drinks and be prepared for a sudden check.
According to the job description, the bartender-cashier monitors the state of equipment and lighting, both internal and external, in the bar.
The following penalties may be applied to an employee for violation of duties: reprimand, loss of bonus, suspension from work or dismissal.
The process of receiving and completing an order
When you see a person, you need to greet him and clarify whether the client has decided on the choice of a drink or dish. If the visitor came to the institution for the first time and is new to the menu, it is worth offering him several options for drinks or dishes. After receiving the order from the client, the bartender proceeds with its implementation.
The mistake of many workers in this profession is that, having received an order, they immediately begin to fulfill it. It will be much simpler and faster if he finds out what other visitors are ordering and will be able to combine several orders into one.
Another lesson for novice bartenders is that during a period of strong influx of people it is better to sell alcoholic drinks and cocktails from among the cheaper ones, and in quiet hours for sale use alcohol of more expensive varieties.
It is strictly forbidden for an employee to exert pressure on a customer and to impose a drink on him. There are two types of sales in bars. The first is when, as a result of the lack of a drink at the bar, the client is offered an equivalent replacement. The second is when instead of the missing drink an alternative is offered in the form of a more expensive and high-quality variety.
If the client says that he wants to celebrate with the girl an important event in their life, then a great option would be to offer them a bottle of champagne or wine.
Professional growth
Everyone can start a professional career as a bartender. For this there is no need to have a special education. It’s just great if the person in this position has freestyle skills. This skill will increase its popularity among visitors, and for the sake of a show with bottles, a large number of people will visit the bar.
If the bartender is well versed in wines, then he has a great opportunity to go up and take the place of sommelier at restaurants.
If an employee has a desire to become a director, or maybe to open his own business, then he needs to get a higher education in the hotel and restaurant business.
Nowadays, bartenders specializing in coffee have become popular. They are also called "barists." These employees possess all the secrets of preparing this drink, its storage and serving methods. They make espresso perfectly, but they can surprise any client by making a coffee-based alcoholic drink. A huge plus for a bar employee, especially in a cafe, will be his latte art skills. Latte art appeared recently and implies the ability to create various images, patterns and inscriptions on coffee foam.
The initial educational stage can be courses in the restaurant or hotel business, which can be completed after 9 or 11 classes.
One of the types of employee promotion is a senior bartender vacancy. The duties of a senior bartender overlap with those of a bartender-cashier. In addition to the main activity (selling drinks, calculating customers), he is responsible for filling out documents, the presence of invoices, and watching for the absence of violations in the hall.
So, we found out the main responsibilities of the bartender. For a resume for this vacancy, you need to remember all your best qualities. In the column "Additional skills" you need to indicate personal qualities that are positively evaluated by employers. These include: ambitiousness, determination, responsibility.
The bartender is the hallmark of every establishment. And when working, you must remember the following: one satisfied client who has left you will bring four new ones tomorrow.
