Job responsibilities of the manager of a beauty salon: personal qualities and functions of an employee

The beauty industry is incredibly popular. Every girl and woman wants to look attractive regardless of age. This applies to young ladies and ladies of a more elegant age. Both those and others prefer to turn to the services of professionals in a beauty salon. The duties of the manager of such an institution, as a rule, imply the need to do everything so that customers are satisfied and come back again. Let's talk about this difficult and at the same time fascinating profession.

Features

The job descriptions and responsibilities of the manager of a beauty salon are usually drafted in such a way that, in fact, the employee holding this vacancy performs the functions of an executive director.

The primary task is to organize the work of the craftsmen who provide the services. After all, this is exactly what customers are asking for. It depends on the quality of the services provided how often they will return and whether they will recommend the institution to their friends.

So, the responsibilities of the manager of a beauty salon imply the need for scheduling for staff, purchasing consumable cosmetic materials, and monitoring the supply and repair of equipment in the event of a similar need.

Much depends on the scale of the beauty salon. If the owner hires a manager, most likely, the employee in this position will have to deal with a large team, in which other employees will work in addition to the masters. These can be accountants, IT specialists, marketers, maintenance personnel, etc. That is why the duties of the manager of a beauty salon actually include the need to combine several professions at once - an accountant, a businessman, and a cosmetologist at the same time.

Who is it for?

Most often, women take this vacancy, which is not surprising. They are much easier to understand in the field of the cosmetic industry than men. In addition, the manager of a beauty salon can perform duties even better if he tries the procedures on himself and knows what to recommend to clients. In addition, the appearance of this employee is not only his personal image, but also the face of a beauty salon. This vacancy is ideal for those who are interested in the beauty industry, are able to organize business processes and have experience in administrative work.

The main task

The duties of the manager of a beauty salon can be listed for a long time, but their whole essence will be to ensure the commercial success of the institution. After all, no matter how brilliant the employee may be, if he cannot attract customers, the business owner will not make a profit.

To this end, you need to properly build an advertising company. The manager can perform these duties himself or involve a third-party specialist. Before starting advertising, you need to monitor prices and compare them with competitors. If they turn out to be too high for potential customers, the advertising campaign may not bring results.

The cost of services in a beauty salon should be optimal. Do not artificially lower it. Otherwise, you will have to save on materials, equipment and craftsmen, and this will certainly affect the quality of the services provided for the worse. That is why the duties of the manager of a beauty salon should include control of the financial component.

Based on fair prices, you can build a further marketing company. For example, develop a discount system or introduce a loyalty card.

If we return to the main task that the manager performs, one cannot help but recall the team, or rather, the competent organization of the work of employees and building a healthy atmosphere. Conditions for staff should be comfortable, which will allow them to focus on customer satisfaction, and not on clarifying interpersonal conflicts.

What is the responsibility of a beauty salon manager?

This profession is attractive to many, especially for women. After all, the beauty industry allows you to keep abreast of all trends and even try them on yourself for free. However, one should not have illusions regarding the simplicity of this vacancy.

Let's talk in more detail what responsibilities a manager of a beauty salon places on specialists in this position.

• Financial and economic activity. This is a fairly broad concept, which includes the calculation of wages to employees, and mutual settlements with partners, and receiving payment from customers.
• Ensuring the level of service corresponding to the declared class of the beauty salon. For example, if this is a salon focused on wealthy clients, everything should correspond to their status.
• Customer service. This feature includes the need to maintain feedback with salon customers, turn casual visitors into regular visitors, and consider claims if they exist. It is equally important to try to prevent conflict situations.
• HR activities. Any sample of the duties of the manager of a beauty salon, as a rule, includes a clause on the need to select qualified personnel. This item is very important. After all, only professional craftsmen will be able to provide customers with quality services. That is why the manager should hire qualified craftsmen and be interested in retaining them. For this purpose, it is necessary to provide comfortable conditions and a decent level of remuneration.

These are the main professional duties of the manager of a beauty salon, which, depending on the management, can be expanded and supplemented with additional items. That is why, before taking office, you should definitely familiarize yourself with the instructions. In the future, this will help to avoid incomprehensible situations and conflicts with the leadership on the implementation of certain functions.

Types of managers

Not all employees in this position are the same. Depending on this, job responsibilities may vary. In addition, before hiring an employee, the owner of the beauty salon must clearly determine what functions he will assign to the new employee.

• Anti-crisis manager. Thanks to the accumulated experience, as well as the existing skills, such a specialist can work not only in an institution that is in crisis times, but also in a recently opened beauty salon in which business processes have not yet been debugged and the provision of services has not been put on stream. Such a manager must have strategic thinking. For this reason, such specialists can get bored in an institution in which everything is stable. They often have difficulty solving constantly repeating daily tasks.
• Operations Manager. Such a specialist is needed if the beauty salon works stably and makes a profit, but at the same time needs an employee who will control all business processes. Such specialists do not seek to develop or implement creative ideas. But they are perfectly able to establish all business processes and maintain their stability. Isn’t this the main responsibility of the manager of a beauty salon? By hiring such a specialist, the owner of the establishment can be sure that all things will be in order.

Do I need a manager?

So, it’s worth immediately saying that not every institution has a similar vacancy. It is quite justified. For the reason that not every business can boast an impressive scale and serious scope of its own activities.

The duties of a beauty salon manager and administrator can be combined by one and the same specialist when it comes to a small institution with only a few masters, no accountant, marketing specialist, etc. In this case, the maintenance of a large staff will result in only additional costs for business owner.

However, in those cases when the institution serves a large flow of customers, one employee may not have time to cope with all current tasks, combining the responsibilities of a beauty salon manager and an administrator. It would be wiser to divide these positions between two specialists, each of whom will have his own area of ​​responsibility.

Team management is a rather acute issue that requires certain diplomatic qualities. For example, a conflict often arises if a novice businessman opens a beauty salon, and masters with ten years of experience are in his submission. An experienced manager will help smooth out this moment, becoming a link between management and subordinates.

The responsibilities of the manager of a beauty salon, the summary of which can tell a lot, is best entrusted to a professional in cases where the business owner does not have sufficient experience in the beauty industry and therefore is not sure that he can competently organize the work of the institution and employees.

Personal qualities

The manager takes on a lot of routine tasks and actually becomes an intermediary between the owner of the institution and its employees. Only from the outside can this profession seem simple.

In fact, it requires a specialist to have a whole set of not only professional, but also personal qualities. For example, an employee who has an economic education, knows how to work with documents, is interested in industry and understands people, which will allow hiring employees, can be considered an ideal candidate.

If you have the following personal qualities and the responsibilities of the manager of a beauty salon are much easier. So, let's find out what personal characteristics potential employers pay attention to.

• Education. If the manager is erudite and has high intelligence, it will be easier for him to gain authority among employees and to ensure that his opinion is listened to and instructions are followed immediately.
• Outward appeal. A beauty salon is an area in which image is especially important. In fact, the manager will be perceived by customers and partners as the face of the institution. That is why preference will be given to a candidate who pays enough attention to his own appearance.
• Organizational skills. The manager should not only give instructions, but also seek to implement them. To do this, you need to be able to organize the work of the team. And ideally, do it in such a way that employees feel comfortable, and do not follow all the instructions from under the stick. Ultimately, this will affect the quality of the services provided not for the better.
• Creativity. In some cases, a creative approach is required, even if you perform the duties of the manager of a beauty salon according to the instructions and do not allow yourself to recede from it.
• Sense of humor. In some cases, this helps to resolve the conflict or simply maintain a welcoming atmosphere in the team.
• Stress resistance. The manager has to drown in the routine of daily repetitive tasks. At the same time, conflicts may occur in his work with employees or customers. One must be able to maintain self-control and control over one’s own emotions in any situation.

Now you know what job duties and personal qualities of the manager of a beauty salon distinguish a worthy candidate from an unsuitable one.

Demand

There are many different institutions in which the above vacancy is presented. That is why the manager in the beauty industry will not be left without work and, accordingly, without income.

According to statistics, more than half of the adult population regularly uses the services of various salons. That is why an incredible number of establishments open up, ready to provide various services related to caring for their own appearance.

So, where can a manager work besides a beauty salon?

• Barbershop.
• Salon of manicure and pedicure.
• SPA-center.
• Fitness club etc.

Employer requirements

It is curious that candidates for the position of manager of a beauty salon are considered, who not only have the appropriate professional training, but also have an attractive appearance.

Let's find out what other requirements a potential employee applying for the above vacancy must meet:

• PC knowledge. A considerable number of questions in the work of the manager are solved precisely using various office equipment, which is why it is important to have skills in working with it.
• Organizational skills. The manager does not provide services directly to clients. However, his task is to correctly organize the work of masters - hairdressers, makeup artists, cosmetologists, etc.
• Sociability. We'll have to find a common language with both customers and subordinates. That is why the ideal candidate for the position of manager of a beauty salon should be sociable.
• Experience in a similar position, as a rule, is not required, but it will be an advantage in favor of choosing your candidacy among other applicants for the position of manager.

Appearance

This is an important component of the overall image. That is why an employee applying for a job as a manager of a beauty salon should have not only professional training, but also carefully monitor his own appearance.

If a potential candidate comes for an interview, it should be clear from the threshold what vacancy he is applying for. Bright, well-groomed appearance, stylish clothes, fresh manicure and a neat hairstyle - all this gives an ideal candidate for the position of manager of a beauty salon.

However, a spectacular appearance does not at all preclude the presence of business qualities characteristic of this position.

Job interview

Even if the potential candidate thoroughly knows the job responsibilities to be performed, he should certainly be prepared for the upcoming interview and for questions that he may ask.

For example, we can talk not only about formalities such as the availability of appropriate education and suitable work experience. Some managers prefer to ask practical questions to potential beauty salon employees.

For example, you may be asked what to do in a situation if the price of a service was reduced by thirty percent as part of a marketing campaign, but in this way it was not possible to attract customers. It is not necessary to give a ready-made answer right away. You can try to reason by offering various options. And if you prepare for such questions in advance, you will not have to improvise at the interview, giving awkward answers.

Adaptation

When hiring a manager of a beauty salon, a sample of responsibilities is not the only thing management should worry about. You need to understand that any employee needs some time to adapt to a new position.

That is why, during this period, HR specialists do not recommend tying the salary to the achieved indicators. This is due to the fact that immediately after taking office even the most ideal manager cannot know all the nuances and subtleties of the institution entrusted to him. That is why you need to consider the period of adaptation. On average, one or two months should be enough to get acquainted with the position. For this period, you can enter the salary and bonus, which is paid for the achievement of certain tasks.

In the future, it will be possible to discuss with the manager a change in the wage system, linking it to the results of labor. The results of the work can be summed up monthly or once a quarter, comparing the achieved indicators with the planned ones.

Employee Functions

Now you know what is the responsibility of the manager of a beauty salon. Let's clarify what functions this employee performs.

• Coordination of work of employees. All masters must come to work on time and regularly perform the duties assigned to them.
• Monitor the availability of consumable cosmetics and equipment health. If any funds run out, the manager must agree with the suppliers, and in case of equipment malfunction, with the craftsmen who can fix it.
• Advise clients on the services and products that the salon offers, as well as their cost. Moreover, the manager should not assume the functions of an administrator at all, welcoming every potential client who has crossed the threshold of a beauty salon. However, he should spend a lot of time in the hall, communicate with customers, receive feedback from them and meet new visitors.
• Solve conflict situations when they arise. Ideally, the manager should prevent possible conflicts and not bring the situation to them. However, if there are complaints about the quality of the work performed, the manager must perform all actions depending on him so that the conflict is resolved, the client is satisfied, and the reputation of the beauty salon is not affected.
• Make presentations of salon services to clients or partners. The manager's task is to develop such presentations, as well as additional programs and events that may be of interest to customers and partners, in order to increase their loyalty.
• Hire and fire staff, calculate employee salaries. It is worth noting immediately that the manager allocates almost most of his own working time to work with employees. He should be engaged not only in the selection of personnel, but also in regular testing for compliance with professional requirements, as well as in the organization of advanced training and a comfortable microclimate. At the same time, there is a rather subtle point in working with masters. For example, some hairdressers, manicurists and cosmetologists provide similar services at home. They can lure customers from a beauty salon, offering a lower cost. That is why the manager should try to keep abreast of such situations and stop them.

You need to understand that this is an approximate list of those functions that are assigned to the employee. In fact, the functions and responsibilities of the manager of a beauty salon can be supplemented at the discretion of management. That is why this issue should be discussed individually when applying for a job.