Responsibilities of the dispatcher. Job description of a traffic controller

What is the responsibility of the dispatcher? First of all - the implementation of delivery, the formation of production and much more. However, these are just basic responsibilities. The list may look different, depending on the specifics of the company.

Main responsibilities

The basic responsibilities of the dispatcher include the following:

• Timely planning and competent distribution of work.
• Use of production resources.
• Management of specific processes and production programs.
• Perform analysis of the enterprise.

As already mentioned, the responsibilities of the dispatcher may vary depending on the specifics of the enterprise.

Production dispatcher

The job description of the dispatcher, whose main job is to control the production process, is as follows:

• The dispatcher undertakes to analyze the workflow.
• The main work is the control of warehouse, unloading and loading operations.
• The specialist must be able to competently organize the work. Finished products must be delivered on time.
• The responsibilities of the dispatcher include the calculation of the use of resources, the establishment of stock standards and the organization of new innings.
• If there are violations at the production site, the control dispatcher must identify its cause on its own or call the support service to solve the problem.
• When applying for a job, he must learn to use the planning documentation. It will monitor the operation of the enterprise.

A production manager is the person in charge. His responsibilities include monitoring the entire process. He has the right to introduce new technologists with the consent of his direct boss, if he believes that they will positively affect the quality of the enterprise. Each executed action the dispatcher must enter in the report log.

Dispatcher in a taxi. Staff recruitment conditions

The transport dispatcher is the person in charge. The correct organization of work and the prestige of the company depend on him. Therefore, the leadership carries out the selection of the candidate with particular pickiness. The future dispatcher on the phone in a taxi should have the following skills:

• The main tool of his work is a voice. A potential candidate for this position should have a good diction and a pleasant timbre.
• The leader primarily draws attention to the ability to communicate with people and to the correctness of the construction of speech. An important factor is good hearing.
• In almost every company, all information is filled in electronically. Accordingly, the dispatcher should have minimal PC skills.
• The specialist needs to be able to find a solution to complex problems and an approach to each client.

Previously, the head conducts testing of a new employee, playing the role of a potential client. People of any gender and age can work as a dispatcher. There are also no health restrictions; often people with disabilities are employed in this position. Once the employer paid attention only to those candidates who know well the city in which they have to work. However, now in every office there is a navigator that can build a route in a few seconds.

How is the work done?

The taxi dispatcher never meets with his clients, all communication between them is carried out exclusively by phone. He will always be in the room where he will have his own workplace with a telephone and a computer. Depending on the region and the popularity of the company, from 3 to 50 people can work with it.

A taxi may be needed by a person at any time, therefore, dispatchers often work on a “day in three” or “two in two” schedule. The employee's salary depends on the number of hours worked and applications. In each region, it may differ, so the dispatcher in a taxi earns from 15 to 50 thousand rubles a month.

Like any specialist, he has his rights and obligations. When applying for a job, a contract is concluded with the employer in writing.

Duties

The main work in a taxi is carried out by the driver. However, he cannot receive thousands of calls due to his busyness. A specially trained person does this for him. The job description of the dispatcher consists of several items:

• The employee agrees to accept applications from customers and transfer them to the driver.
• Record the call time, place of departure and arrival of the client.
• Notify him of the approximate cost of the trip and the waiting time of the transport.
• Properly organize the work. Give an application only to the driver who is at a minimum distance from the client. Calculate approximately the time for which he will reach him.
• Inform the passenger about the arrival of the transport, make of the car and number.

The work of the dispatcher can be called creative. He must be able to anticipate force majeure situations and figure out how to avoid them correctly.

Rights

The job description of the road transport manager includes not only duties, but also rights.

• A taxi employee has the right to blacklist a client if he has at least once violated the operating mode of the enterprise (mainly if he called a taxi and didn’t go anywhere or was absent at a given place).
• Refuse to accept the application if it seems to him that the client is drunk.
• Refuse to accept the application if there is no free transport, or warn the client about the long wait.
• Change the place of departure of the client, depending on the possibility of stopping at a given place. It is generally proposed to approach the nearest parking lot.

What can a dispatcher be fired for?

The job description of the road transport dispatcher contains a number of violations for which he can be fired from his job:

• Systematic absenteeism or being late.
• Arriving at work while intoxicated and drinking alcohol at the workplace.
• Boorish communication with customers.
• Confusing a customer or driver.
• Misuse of a work phone or computer.
• A prolonged absence from the workplace without a good reason.

For an initial violation, the employee may receive a financial penalty or comment. If they are repeated, the employer has the right to reprimand orally or in writing or to dismiss.

Millions of people across the country use taxi services daily. Many enterprises work efficiently only due to proper control and organization. All this is followed by a person with complex and serious functions. Therefore, it is very important that the duties of the dispatcher are always carried out correctly!