Work in Wildberry: employee reviews, working conditions, salary

Employee reviews about work at Wildberry will attract the attention of numerous potential employees of this company. This is a large international online store that sells shoes, clothes, household goods in the Russian Federation, Kazakhstan, Belarus and Kyrgyzstan. Given that this is a very large company with a large number of branches, it is no secret that there are always open vacancies. But before setting off, it’s important to understand what working conditions and wages a new employee can count on. We will try to understand these issues in this article.

About company

Employee reviews about working at Wildberry are very diverse. The company has been over ten years old, so during this time it had ups and downs, which could not but affect the staff.

Initially, it was an online store, which in 2004 was founded by Tatyana and Vladislav Bakalchuk in Russia. Since 2012, the company began its work in Belarus, and two years later it established the delivery of goods to Kazakhstan. In 2015, Wildberry was recognized as the most popular online store among Russians.

According to the results of 2017, the company took fourth place among the most expensive Runet firms. It is worth noting that at the beginning of the year she was experiencing serious difficulties, which even resulted in thirteen lawsuits, including one related to bankruptcy. He was recalled on time after the company was able to pay off the resulting debt to the supplier.

By the end of the year, the situation had stabilized; Wildberry has even begun to build a new distribution terminal in Podolsk. In 2018, the company began to sell food.

Ordering and delivery

Currently, the catalog of the online store contains about one and a half million products from ten and a half thousand brands. These are men's, women's and children's clothes, shoes, household goods, accessories, food, books and various other assortments. An order can be made on the website or through the appropriate mobile application.

The online store also attracts many users by the fact that it publishes a large number of articles on fashion and beauty topics, the company has its own stylists who help to choose a new image using the range presented in their store. In Wildberry, this project is called Evolution of Style.

It is noteworthy that there is an opportunity to take in installments goods that cost more than one thousand rubles. An interest-free loan is granted for a period of two to four months.

Delivery of orders is free of charge to anywhere in Russia, Kazakhstan, Belarus and Kyrgyzstan. This is done with the help of our own courier service and partner transport companies. The company stated that the average delivery time for goods is from two to three days. If you wish, you can pick up your order at the pickup point. There are more than eight hundred of them.

There is an opportunity to take advantage of a free fitting of clothes both upon receipt at the pick-up points and upon delivery by courier. Note that in points the goods are stored for almost a week, after which the buyer has 21 days to return it.

Used business model

The business model that Wildberry uses is characterized as an online hypermarket, a marketplace with goods from partner companies, or a universal format store. Direct cooperation with official distributors and manufacturers of clothes of the most famous brands and brands is carried out. With their help, an assortment is independently formed in its own online store and the corresponding prices. The company itself ultimately earns on the commission that it receives on the basis of sales. It ranges from 35 to 38 percent depending on the category of goods. Wildberry's sales are impressive. About 160-180 thousand customers place orders on the website and in the mobile application every day.

In terms of ownership, this is a private company that is wholly owned by the Bakalchuk family. Due to probable risks, investments are not attracted; development is carried out exclusively at the expense of own funds.

Experts in the field of business and economics have repeatedly noted that this is one of the most closed firms on the Russian Internet market. Tatyana Bakalchuk, who is officially its CEO, never talks with representatives of the media, does not appear at public events, does not participate in relevant exhibitions.

There is no board of directors in the organizational structure of the company; the number of heads of divisions and departments is minimal. Here, the most simplified management structure, and the existing leadership style is characterized as democratic.

Benefits

The company itself notes that there are a number of advantages that encourage customers to prefer this particular online store.

Management guarantees that it cares about the comfort of customers. Therefore, everything is done to respond as quickly as possible to wishes and requests, the work of all the services that are open for new productive and interesting offers is constantly being improved. Visitors are always welcome seasonal sales and regular promotions. When making a one-time purchase in the amount of fifteen thousand rubles, the client can count on a special discount.

The catalog of the online store has a huge assortment of goods. About one hundred thousand models of men's, women's and children's clothes are constantly ready to offer here. The catalog is replenished with new goods in a daily mode. The work of the Wildberry online store is monitored around the clock, so that if you have any problems or questions, customers always know who they can turn to for help and support.

If desired, the goods can be picked up from the pickup point or order delivery by courier. Delivery is always free, regardless of the weight and cost of the order, as well as the address of the recipient. Couriers of the company work seven days a week, so they can bring your goods at any time convenient for you. In case of refusal of things after fitting, the client will not have to pay either the order itself or its delivery by courier.

If you didn’t like the product …

Despite the fact that this store has been operating on the market for quite some time, it is still unusual for many to understand how clothes and shoes can be bought on the Internet, when there is no way to try them on, to evaluate how they look like on people.

The company carefully thought out and provided for all these points. In particular, it is possible to return the goods within three weeks from the moment of its receipt. The reasons for such a return may be one of the options or several: the style, size, color, length or other parameters of the item you ordered did not fit. You can also return the goods without consequences if the shade of the item you received is different from the shade of the model from the photo posted on the company's official website.

The goods are accepted back only in a complete set with all stickers and packaging in unused and unworn condition. In case of an incorrect order picking that occurred due to the seller’s fault, the cost of returning it by mail falls on the seller’s shoulders. In this and other cases, a return of money to the client is provided for from five to seven days.

The warranty period for goods received from the online store is two years. Under warranty, the product can be returned to you if the buyer has established the presence of marriage. If the product was already in use at this point, it is accepted for verification of the authenticity of the marriage, the duration of which is up to ten calendar days. If the fact of marriage is confirmed, the buyer will be returned the funds spent by him in accordance with the legislation of the Russian Federation. If the marriage is not confirmed, the funds will not be returned. If the warranty period has expired, the product is not refundable under any circumstances.

You can return the goods in one of three ways: bring it yourself to the branded return and pick-up points, call the courier or send it by mail. Courier return is available only for large cities in which there is a courier service of this company. The cost of leaving the courier for a return is 200 rubles. There are significant limitations: no more than ten items can be returned through a courier in one day.

Career

In total, the company currently employs about fifteen thousand people. At the same time, there are about five hundred employees at the head office. It is worth noting that the total number of employees includes couriers and pick-up point managers.

In the fleet of Wildberry online store, there are about one hundred and fifty of their own cars. Delivery on the territory of the Russian Federation is carried out from its own logistics center located in the Moscow region, as well as from warehouses in other major cities of the country.

Office work

There are three types of job openings at Wildberry, which are regularly recruited. This is work in the office, at pick-up points and in the warehouse. For example, at the present time you can get a job in the office as a specialist of a contact center in Novomoskovsk - in the customer service department.

For this vacancy, people are looking for employees who can and are ready to help people find a way out of the most difficult situations. It is necessary to have a clear and competent diction, quickly print on a computer. Be able to cope with stressful situations, work with customer complaints.

The duties of the employee include an operative search for answers to any customer questions, consultations through instant text messaging systems and by phone. The main directions of these consultations are issues on deliveries and orders, and without the so-called “cold” calls, consultations on the return of funds and goods.

If this vacancy suits a potential employee, he can rely on official registration in full compliance with labor legislation, the work schedule is two in two, either from 9 a.m. to 9 p.m., or from 9 p.m. to 9 a.m., since the call center is open around the clock. Salary - from 25 thousand rubles, paid trainings and training, opportunities for professional and career growth.

Pickup Points

The list of vacancies that employees who are planning to get a job at pick-up points can be even wider. For example, these divisions of the company require customer service managers, courier drivers in their own cars.

Working as a driver at Wildberry means that a potential employee has category B rights, documents required for registration under labor law, responsibility, accuracy, punctuality and diligence.

Working as a courier in Wildberry means delivering orders to customers within one strictly defined area. As a rule, these are shoes, clothes and all kinds of accessories. The employee is offered a free work schedule. Payments are made twice a month in accordance with the amount executed, so that everyone can independently adjust the level of his salary, which will directly depend on how much he will work. It is important and convenient that the loading of goods and the formation of the route are carried out at the beginning of the working day, so it does not have to come in addition to the warehouse to receive additional orders.

For work at the point of issue at Wildberry, customer service managers are constantly required. They require experience as a seller or in a warehouse, knowledge of a personal computer at the level of an experienced user, as well as responsibility, accuracy and diligence. The manager’s responsibilities include the delivery of goods to customers and couriers, the receipt and distribution of goods at pick-up points, as well as the recording of all operations in the 1C database. Experience with 1C is not required, if necessary, a new employee is ready to teach everything necessary.

He is offered registration in accordance with labor legislation, high salaries, corporate discounts on the company's products, good prospects for career and professional growth. Schedule - 5 days a week.

Warehouse

It is possible to work as a guard at Wildberry in a warehouse located on the territory of Podolsk.

An agreement with such an employee will be executed and concluded directly, he will be provided with corporate transport to the place of work and back, the salary is issued twice a month. Warehouse staff receive complimentary hot meals each day.

Everyone can determine a work schedule for themselves. It will be either from 8 a.m. to 8 p.m., or from 8 p.m. to 8 a.m. For those who arrive in the suburbs to work on a rotational basis, they are ready to present a hostel, a transfer to which is provided for free.

If you want to respond to this vacancy, you need to apply for a job at Wildberry. The salary will be from 45 to 100 thousand rubles per month. Work will be at a modern warehouse complex with an area of ​​more than 70 thousand square meters. Upon the fact of the amount of work performed, a bonus is paid.

Worker Impressions

Many positive aspects can be found in the reviews of employees about work in Wildberry. In particular, they note the benevolent team, the timely payment of wages that are never delayed.

In the reviews of employees about working as a courier at Wildberry, some admit that this is the best place for those who really love and know how to earn money. If you wish, you can get a fairly high salary, the main thing is to work tirelessly, then everything will work out.

Most of the positive impressions of working in this office are related to a good and friendly team. The only exceptions are the reviews of warehouse employees in Podolsk, where there are too many workers, and because of the lack of workloads they have to literally fight for every opportunity to get extra money.

Negative

It should be noted that there are a large number of negative reviews of employees about work in Wildberry. Often, those who got a job in a company have to note that many moments are hidden from them even at the interview stage, they become known only when you really start to work.

For example, depressing reviews about working in a warehouse at Wildberry. Many come here to take a shift. Arriving on the spot for several months, they are faced with surprises that they simply did not expect. In particular, piecework is expected. At the same time, a real overabundance of staff often happens that no one succeeds in earning even the promised minimum of 45 thousand rubles a month just because there is simply no such amount of work. As a result, everyone is embittered around, this has a bad effect on the situation.

In reviews of working as a guard at Wildberry, some admit that they even have to deal with real hazing. So it’s worth being prepared for the fact that you will have to work 12-14 hours a day. Moreover, if you are a beginner, then most of the time you just have to beg for work to do at least the minimum amount.

Upon receipt at the warehouse, the employee is given a form for which 1,400 rubles are deducted from his salary. In it you need to go to work, and every morning to undergo inspection barefoot and in one underwear. You have to stand in a huge line until the guards inspect all the employees. You can’t take anything to the warehouse, not even a mobile phone. The hostel in which you will be accommodated is paid. The cost of 180 rubles per day. At the same time, ten people live in the room. All this is more like a barracks. There are no cabinets and shelves for personal belongings, there is a table on all, three chairs and several nightstands. Toilet and shower on the floor.

A lot of fines repel many from working at Wildberry. An employee is deprived of part of the salary for every, even a small fault. At work, you can’t sit, walk in the wrong places. At the same time, nobody is trained, so no mistakes can be made. Girls need to get ready to have to carry heavy boxes and pack them.

The reviews of employees about work at Wildberry Company contain information that one may encounter a situation where interns' labor is exploited brazenly. Before formalizing a person, he is invited to undergo an internship. You have to work 15 hours a day, the work is not paid in any way, and at the end of the internship they refuse to work for far-fetched reasons. All this leads to the appearance of a large number of negative reviews about work at Wildberry.

Among the reviews, which note a stable and timely payment of salaries, there are also those in which employees complain about regular and systematic delays. Moreover, in reality, everything turns out to be completely not as rosy as it was originally promised during the interview. You will be promised a high salary and good career prospects. In fact, you can count on a salary in the region of 20 thousand rubles a month. Such confessions can be seen in many employee reviews of work at Wildberry.

For example, if you are getting a job as a customer service manager, be prepared for an irregular working day lasting more than twelve hours, as well as for the fact that you will also combine the positions of a sales assistant, cleaner and warehouse worker. The management of staff is disdainful and dismissive. Such an opinion is in the vast majority of reviews of employees about work in Wildberry in Moscow.

In general, girls are not advised to work at a warehouse and at pick-up points. Such conclusions can be drawn, judging by the reviews of employees about work at Wildberry in Moscow. For them it will be very difficult physically and mentally. For example, almost every morning you have to carry large, heavy and voluminous boxes of goods, work in fact in unsanitary conditions, and without official lunch breaks. As a result, you have to eat directly in the warehouse, right between the boxes with orders.

Account managers at Wildberry in their reviews emphasize that they have to rely on a fairly average salary in Moscow in the region of 25-30 thousand rubles a month. At the same time, you have to perform the functions of a cashier, cleaner, loader and order picker. Of course, such a volume of duties is not compatible with such a low salary. In addition, due to some lost orders, it is constantly being reduced, since fines are calculated from the salary. In general, the way salaries are calculated remains an open secret for ordinary employees. Settlement sheets do not give out to anyone and do not provide, so every month you can only guess what salary will be able to get this time.

You can also find negative feedback from employees about working as a courier at Wildberry. At first, many may be attracted by the promised free schedule, but in reality it turns out that getting the promised high salary will not be so easy. When you draw up the necessary documents for employment, you will need to sign the papers necessary for the work, including the rental contract for your vehicle, since couriers mainly drive their cars.

It turns out that the rent for the vehicle, laid by the company, is 800 rubles per day. Further payment depends on the delivery rate. It can be from 25 to 5 rubles. The tariff for additional services is calculated as a percentage based on the number of deliveries received by the courier and actually performed during the reporting period. It turns out that the more undelivered deliveries, the lower the tariff. At the same time, the company compensates only ten percent of the cost of gasoline. Because of this system, there are too many dissatisfied in the feedback of employees about working as a driver at Wildberry, some withstand no more than a month and quit, preferring to find for themselves a place where they pay more for labor. As a rule, they can do this without difficulty, since finding a job for which they will pay even less than in this company is not so simple.

Among the minuses in working as a manager at Wildberry, employee reviews indicate the management’s manner of regularly changing the payroll system. For example, couriers who deliver goods on their cars face this. From the reviews of employees about working as a driver at Wildberry, you can find out that their salary directly depends on the volume of completed orders from revenue, which is logical. But just these rules are constantly changing. For example, the number of completed deliveries may decrease.

Often you have to deal with situations when a courier is loaded with such a volume of orders that it is simply impossible to breed in the specified time due to traffic jams and high traffic on the roads, as a result, customers have to be constantly late, which translates into fines. In addition, they can reduce earnings even for an order that was not delivered through the fault or initiative of the client. For example, he could cancel it or the thing did not fit when trying on. The driver and the courier are responsible for this, moreover, in rubles.