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One of the most sought-after professions in the field of automobile service is the master-receiver of a car service. The responsibilities of this specialist are quite broad, but first of all he is the face of the company: he meets customers of the automobile service, organizes the reception of orders, calculates the cost of the services provided. Sociable and purposeful people who are able to communicate pleasantly with clients with good stress resistance and diction are accepted for such work.
For the master-receiver, a tidy appearance and goodwill are very important, so that after meeting with him, the client trusts the company and is sure that he is turning to reliable service. It depends on how the master-acceptor of cars fulfills his duties, whether the client will use the services of the company in the future. It is very important to attract new customers and value regular ones, because the success and growth of the company's profit depend on this.
General Provisions
The employee who is hired for this position is a specialist in his field; the Director General may accept or dismiss him. If the employee is absent for good reason, he will be replaced by another person appointed to this post and taking over not only the duties of the master acceptor, but also his rights and responsibilities.
It is also worth noting that this specialist belongs to materially responsible employees, which is indicated in the corresponding agreement with the director of the company, which the employee is required to sign. The employee is directly subordinate to the head of the service department. To get this position, you need to get a higher professional education in the specialty of an engineer and technician. In addition, employers require applicants to have at least one year of experience in the automotive service sector.
Knowledge
Before proceeding with the duties of the master-acceptor, the employee must obtain certain knowledge. An employee is required to study the goals of the company, its corporate standards and business plans. He is obliged to familiarize himself with the organizational structure of the service service center, to study the provisions on integrated administrative systems. The employee must know all the standards and rules of interaction with partners and customers that are established in the company.
Other knowledge
In order to carry out the job duties of a car-caretaker master in a high-quality manner, an employee must be well-versed in a personal computer, including the ability to use Microsoft Word, Excel, and file systems. PC skills such as copying, moving, deleting files, creating directories and other knowledge needed to manage orders are needed. Knowledge in automobiles, their structure and principle of operation is also important.
The master-receiver must have a concept of the technical and operational data of cars, as well as their design features. The employee will not be able to fulfill the duties of the master-acceptor if he does not know the types of breakdowns and the categories of repair work, as well as the prices for services provided by the company. He should know how complaints are made to the company and how to respond to them. In addition, many employers require applicants for this position to have knowledge in the field of modern techniques for the successful sale of goods.
Efficiency mark
Employees who have received this position should be prepared for the fact that their performance will be evaluated. Most often, the factors that affect the overall picture of how well the employee performs the duties of the master acceptor are as follows:
- Completely and in a timely manner, whether the employee fulfills the tasks assigned to him.
- Is it possible for a car service to follow the points of a business plan.
- Is the employee timely reporting on the work done, and how reliable are the data received from him by his superiors.
- Does the employee improve his qualifications and is he studying new methods for selling goods.
- Employee discipline level.
- How well does he prevent conflicts, and also does he communicate kindly with clients and partners of the company.
The main responsibilities of the master
An employee hired for this position is required to carry out certain work. He must meet the clients of the department, and from their words carry out preliminary diagnostic work aimed at identifying malfunctions. After that, he preliminary estimates the cost of the services that the client needs to order to repair the car.
Then, if the client agrees to cooperate, a full inspection of the car is carried out, the employee determines a more accurate cost of the services and reports it to the client. Then he agrees with the master the time frame for which the order will be completed, and notifies the customer of the work. Only after this, the employee takes the car from the client and transports it to the service post, passing the car to the master for further repairs.
Main functions
The duties of the master-acceptor include placing an order-order at the request of the organization’s customers, maintaining a register of received applications for repairs, monitoring the distribution of machines in areas, quality control and timeliness of repair work.
In addition, when communicating with the company’s customers, the master receiver must be supported by standards and service technologies, to prevent conflicts between service workers and customers, meeting the needs of the latter and trying to maintain a positive attitude towards the organization in which he works. If a malfunction in the car can affect the safety of continued operation, the employee must inform the owner of the car.
Other duties
The responsibilities of the workshop master acceptor include monitoring the work of subordinate masters. He must ensure that all of them fulfill their tasks in a high-quality and timely manner, observe labor discipline and other rules of the organization. He must create a friendly atmosphere in the team, develop mutual assistance and mutual assistance.
The employee is obliged to keep records of all repaired cars and services rendered, to control the correctness of the compilation of orders, to ensure the safety of vehicles that were provided to the company for repair work.
One of the tasks of the master is to present to the authorities reporting documentation regarding the work performed, as well as notification of problems that the masters are not able to solve on their own. In addition, it must ensure compliance with trade secrets and the absence of leakage of confidential information, business ethics and a culture of interaction with company customers.
Rights
An employee accepted for this position has the right to familiarize himself with management decisions directly related to his activities, request all the necessary information that he needs to work, independently or on behalf of management, and also offer management ways to increase the effectiveness of his department. In addition, he has the right to cooperate with customers, organizations and other services, if necessary for solving operational issues and does not go beyond his competence.
A responsibility
An employee can be held accountable if he did not timely provide the necessary documents for creating accounting reports or provided inaccurate information about the tasks performed. He is responsible for poor performance of his duties, failure to comply with orders and instructions of the management. Also, he can be held accountable for offenses committed in the process of performing work, and causing the company material damage, according to the labor legislation of the country.
Conclusion
All points of the job description may vary depending on the size and needs of the company, but it must be compiled in accordance with applicable law. Duplication of the duties of the master-receiver of orders is possible only if the needs of the companies, their charter and other factors affecting the work of organizations coincide.
An employee does not have the right to start work until this instruction has been agreed with management. This position can only be obtained by a qualified specialist with experience in the field of automobile service.
