Video: Office Assistant Duties And Responsibilities (+ Salary info) 2024, May
Maintenance staff is a category of employees of an enterprise or organization that perform specific functions (servicing business activities). The duties of such persons include ensuring the needs of customers, taking care of the cleanliness of buildings, the health of equipment, as well as supporting various trading or production processes.
Activity specifics
Regardless of how active a person leads, he, one way or another, is faced with such workers. The staff, whose purpose is extremely wide, gives us the joy of walking along the clean streets, enjoying hot coffee and the pleasure of sleeping on fresh pillows in the hotel.
Often, the faces of these people are the first to be seen by customers in establishments, so compliance with corporate ethics and rules becomes the main responsibility of staff. The job description of waiters, maids, sellers, room administrators and other workers, along with the requirements for the level of professionalism, indicates what their manners, appearance, speech and behavior should be.
The value of staff for the success of the enterprise
The market economy dictates rather stringent conditions for business development. Today, the service sector is saturated more than ever: from catering and hotels to various organizations providing repair work. The owner of a private business will not be able to enjoy good profits without a wide clientele. Attracting new customers, as well as retaining regular customers becomes the main goal of such leaders, and here they can not do without a competently organized process and carefully selected staff.
Attendants cannot be attributed to the highest paid category of employees. However, at the same time, their responsibilities are quite wide.
What are the general requirements for this group of people
At enterprises and organizations with different specifics of economic activity, the list of requirements for lower-level personnel may vary significantly, but there are some general provisions:
- Doing your work as prescribed in the job descriptions. They are developed individually and indicated there are rights and obligations.
- Compliance with rules regarding personal hygiene. Attendants are required to provide management with information about the annual medical examination. If we are talking about the organization of catering, then the employees undertake to comply with sanitary standards. It also becomes necessary to comply with the requirements for catering products, which dictate regulatory and technical documents.
- Maintaining cleanliness and order in your personal workplace.
- Knowledge and observance of labor protection rules, as well as fire safety requirements.
- Fluency in professional terms.
Requirements for staff: appearance
Good lower-level employees should draw as little attention as possible to their personality. The duties of the maintenance staff include the formation and maintenance of customer loyalty to the company, so the use of bright cosmetics, large jewelry, loud speech or tactless statements is considered unacceptable.
As a rule, corporate rules indicate that the appearance of employees should be neat:
- Clean clothes (uniform or dress code).
- Manicure for women should be restrained (average length of nails, natural shades of varnish). For workers in the field of nutrition, coating on the nails is not allowed.
- Men's hairstyles and haircuts should be well-groomed, and women's hair - neatly cleaned.
- A sign of a high corporate culture is the presence of name badges indicating the position held by all serving employees.
Traditionally, managers strive to make service personnel anonymous, that is, to achieve the similarity of all employees among themselves. This approach has a positive effect on the efficiency of the enterprise.
Features of working with staff in hotels
The requirements described above for any employee in the service sector become basic for hotel workers. Among other things, for them is compulsory knowledge of international foreign languages.
For hotel staff who have won one or two stars, knowledge of one language is necessary. Those employees who were lucky enough to get into institutions with a higher rating (three and four stars) can not do without knowledge of two international languages.
Hotel managers with the coveted five stars require employees to be fluent in three languages. Here, the rules of communication between clients and staff are strictly regulated, because often guests talk to just a few people (maid, porter, receptionist) and make up an opinion about the establishment on the basis of very short dialogues.
The friendliness, courtesy, smile and diplomacy of the staff in many respects affect the mood of the guests as well as their desire to return to this place again.
Who are the junior staff
Employees of an enterprise or organization who are not involved in the production process or in management activities are called junior service workers.
They are engaged in cleaning and maintenance of office space or attached to employees who belong to a higher level (employees, managers).
The younger attendants are cleaners, students, security guards, and assistants to other employees. The listed people do not contact customers. Moreover, visitors and guests should not even see them, except in the process of performing direct duties.
Conclusion
The positions of attendants can be replaced by employees with or without specialized education. Sometimes, for their enrollment in the state, good work experience and recommendations are enough. The task of the correct and productive organization of the work of all these employees lies on the shoulders of the head. It is also his responsibility to ensure that lower-level personnel comply with requirements regarding appearance, manners and behavior.
Literacy in the selection of employees, ensuring continuous improvement of their knowledge and skills, as well as a comfortable working climate guarantee a positive customer experience, high productivity and productivity of the enterprise.
