Responsibilities, functions and job description of the seller of non-food products

The most important internal document regulating the activities of the enterprise is the job description. We will tell about its requirements in relation to sellers of non-food products later in the article.

Document Concept

Paragraphs and sections of this document indicate the duties of employees, their basic rights, as well as their areas of responsibility. The job description of the seller of non-food products determines the terms of reference for representatives of this position, the procedure for their hiring or transfer, dismissal or replacement due to illness. In addition, the actual compliance of the seller’s professional knowledge and skills with the requirements specified in the instructions serves as the basis for his advancement up the career ladder, promotion or recertification.

Why is the job description of the seller of non-food products developed

Many enterprises, the staff of which consists of only a few people, successfully operate without such administrative documents. In fact, they do not need them, since all instructions can be transmitted orally in a timely manner. However, with the expansion and increase of staff, the job description of the seller of non-food products becomes an objective necessity. It outlines the responsibilities of workers, their powers and rights, which greatly simplifies work for them and their leaders.

What is indicated in the document

First of all, any job description allows the employee to understand what actions the employer expects from him, to whom he must obey, and also what incentive or punishment measures can be applied to him. A thorough examination of the points in the document may come in handy in various contentious situations. For example, in case of unjustified claims from any side (employee or employer).

It is difficult to demand from a subordinate the performance of duties that are not provided for by the job description of the seller of non-food products. Its text is, as a rule, standard. However, the seller is not able to evade its obligations.

Job Description Features

Returning to the example of a small enterprise that grows and introduces internal organizational and administrative documents, one needs to point out one of the grossest mistakes made by many managers.

Successful activity of an enterprise or company directly depends on the correct and full use of all available resources, including human resources. In order to organize effective work of all employees and maximize compliance with the place they occupy, special documents are developed. They are called professional portraits, professiograms, qualification cards, professional standards, job profiles and competency cards. They provide an opportunity to adequately assess the skills, abilities and personal qualities of each applicant for a vacant position and choose the ideal employee. However, confusion in concepts, and especially the substitution of one for the other, does not bring the desired result. Thus, one should distinguish job descriptions from job profiles.

The job description of the seller of non-food products is developed universal and cannot characterize the personal qualities of a person. Like any other instruction, it is announced to the employee at the time of the conclusion of the employment contract or contract. It is normal practice to write a receipt that the employee is familiar with and agrees with its points.

Job description and obligations of the seller of non-food products: document structure

Let's look at the structure of the described document. Introductory part:

1. Provisions of a general nature indicate the seller’s attitude to the category of technical executives, as well as the fact that his appointment and dismissal takes place in accordance with the legislation in the labor field on the orders of the director of the enterprise and with the participation of the manager of the indicated trade object and warehouse. The seller is subordinate to these employees.
2. Requirements related to education as well as work experience. As a rule, primary vocational education is sufficient. Depending on the individual characteristics of the enterprise, requirements for work experience may not be presented.
3. The knowledge that a seller must possess. This includes:

• the ability to study product categories and product ranges;
• knowledge of how each category of goods is applied, what care is required for the products, and also the rules for its disposal;
• familiarization with the aspects of the reception, storage and sale of goods;
• knowledge of the programs used for accounting and implementation;
• the ability to take an inventory, identify and draw up shortages or excesses;
• knowledge of the rules for handling defective products;
• the presence of good communication skills, as well as knowledge of the main types of sales, their main stages and methods of communication with various categories of customers.

The main part of the job description

The most important point of the document determines the job responsibilities of the employee. In fact, this is precisely the job description of the seller of non-food products. A sample of most of the language is offered by many special periodicals. So, the seller is required:

1. To offer and demonstrate products, as well as assist customers in choosing and illustrating all the possibilities of products.
2. Calculate the total purchase price.
3. Execute the sale of goods in compliance with cash discipline.
4. Carry out the timely display of products on display windows as needed.
5. Know the rules and methods of window dressing.
6. Keep the workplace clean.
7. Monitor the working equipment.
8. Take part in the reception of goods and their preparation for the exhibition on the trading floor for subsequent sale.
9. Actively participate in the inventory process, as well as in the search for the source of shortage, excess or re-grading of goods.
10. Keep documentation and reporting of goods sold (if necessary, in electronic form).

This paragraph can be expanded if it comes to a post with additional responsibility. For example, the job description of a senior seller of non-food products includes a list of managerial functions related to conducting interviews and internships for new employees, as well as regulating the activities of other sellers.

Document completion

In addition to those listed, the following items are included in the described document:

1. Listing the rights of the seller of non-food products, which include the opportunity to get acquainted with the instructions and draft guidelines related to trading activities, and the right to propose to the authorities their proposals aimed at improving the existing storage, accounting or sale of products.
2. Responsibility and penalties for unlawful actions or failure to perform their functions. As a rule, this paragraph contains extracts or references to relevant legislative acts.

At the end of the document indicate the schedule in accordance with which the employee will be engaged in labor activities, as well as his salary.

The document contains columns for entering dates and signatures of all parties. The employee must write the phrase “read the instructions” by hand, or it can be printed.

Documents adjacent to the job description of the seller

If sellers working in the enterprise or in the company successfully cope with all the functions of accounting and sales of goods, then their activity is regulated by only one job description. However, if necessary, to differentiate the responsibilities of each employee, there may be a job description of the seller-cashier of non-food products.

Its paragraphs describe the rules of the employee, taking into account compliance with cash discipline. This includes the procedure for receiving money from customers, a set of phrases for greeting and communication, as well as security measures necessary when working with large sums of money.

In contrast to this document, the job description of the seller-consultant of non-food products describes in more detail the subtleties of the employee’s work in the sales area (in-depth knowledge of the assortment and rules of communication with customers).